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PAYPAL CUSTOMER SERVICE CONTACT HOW TO

Fake PayPal “Fraud alert” text messages.Emails claiming your PayPal account is locked.Fake invoices from real PayPal email addresses.Fake PayPal “payment confirmation” emails.

PAYPAL CUSTOMER SERVICE CONTACT HOW TO

💡 Learn more: How To Get Your Money Back if You Were Scammed on PayPal → The 14 Latest PayPal Scams To Know About In these cases, you’re unfortunately on your own. Scammers know this, and will often impersonate PayPal representatives to steal your passwords, get you to pay money using different platforms, or give up personal information that they can use for identity theft. Note: It’s only possible to get your money back for payments made on PayPal. If they don’t respond or refuse to issue it, you can open a dispute in PayPal’s resolution center within 180 days of the transaction date. If you’ve been scammed on PayPal, you first need to contact the seller to request a refund. PayPal’s Seller Protection and Buyer Protection programs provide coverage for common situations, such as when you don’t receive payment or are sent an incorrect item. The good news is that people who pay by PayPal are more likely to get their money back from a scam compared to other payment apps (such as Zelle, Venmo, and Cash App). 💡 Related: 20 Phishing Email Examples (That Don’t Look Like It) → Can You Get Your Money Back After Being Scammed on PayPal?

It includes a bogus phone number to “cancel” the fraudulent order.

The language is awkward and not what you’d expect from an official PayPal email (for example, “If you’re reading this email then it’s already too late to make any changes to your order.

It creates a false sense of urgency by claiming that you’ll owe money if you don’t act now.

The PayPal logo is pixelated, meaning that it was stolen from another site.

The email doesn’t come from an official email address.

They used the victim’s name and email, included a legitimate-looking order number, and didn’t ask for personal information or money (to avoid suspicion).īut if you pay close attention, you’ll notice the red flags of a PayPal scam: And this scam email is designed solely for that purpose. Scammers know you’re more likely to fall for their schemes if they can get you on the phone and pressure you to act. Unfortunately, scammers are only getting better at bypassing these measures and stealing your money and sensitive information.Įxample of a convincing PayPal phishing email. While nothing online is 100% safe, PayPal is committed to ensuring maximum security for its users and has policies in place to help get your money back if you’ve been scammed. Scammers overpay for an item “by accident” (often using a stolen account or employing hacking techniques to make it appear as if the money is in your bank account) and then ask for the difference back through a payment form that is non-reversible. A type of social engineering attack in which scammers impersonate PayPal representatives or other authoritative figures to trick victims into sending money or revealing sensitive information. The victim is promised a large sum of money that will be released after paying scammers a fee in advance. While PayPal scams come in different shapes and sizes, the most common angles include: In fact, scammers are most likely to cheat customers out of money by using PayPal, according to the Better Business Bureau (BBB).

With over 300 million account holders, PayPal users are compelling targets for scammers. Paypal scams include numerous different strategies and schemes that scammers use to convince PayPal users to send them their money and personal information or give them access to their accounts. In this guide, we’ll cover how PayPal scams work, show examples of the latest scams to watch out for, and explain what you should do if you’ve been scammed on PayPal. If you’re one of the millions of people who use PayPal, or if you’ve received a suspicious-looking email claiming to be from the company, you need to recognize the warning signs of a scam. It was a scam.Įven worse, the company recently disclosed that : Close to 35,000 PayPal users had their accounts hacked by a credential-stuffing attack in January of 2023.

Worried about being stuck with an unexpected bill, the user called the phone number listed on the invoice.īut it was only when the person on the phone asked to remotely access the user’s computer that it started to become clear they weren’t actually dealing with PayPal. įor one Reddit user, all it took was a couple of legitimate-looking emails claiming to be “PayPal invoices” for Bitcoin purchases that the user hadn’t authorized. In 2021 alone, online payment fraud on platforms such as PayPal cost users over $20 billion. PayPal scams are becoming increasingly common - and sophisticated.